FAQ Ordering, Orders Why do you need my phone number? How do I cancel an order? Somehow I ended up with more than one order. How do I cancel it? I got my order and it is wrong or damaged. What do I do? Can I still buy Starting Strength: A Simple and Practical Guide for Coaching Beginners (1st edition Starting Strength)? Payment What payment types are accepted? Why is my credit card being rejected? I think multiple credit card charges were put on my card. How can this be fixed? Shipping Has my order been shipped? International Do you ship products internationally? What are international shipping costs? What is the estimated delivery time for international orders? Domestic (USA) What shipping methods are available? How long do they take? What shipping method do you recommend? Pricing and Discounts Multiple item order discounts Wholesale Pricing USA only: Free Standard Shipping Special Requests Can I have my book autographed? Can my order be sent as a gift? Orders and Items Why do you need my phone number?           Sometimes it is useful to have so that we can contact you about a problem, but if you don't want to give it out then leave it off or put in something obviously wrong (like 867-5301 or 555-5555) . It is more important to have it there for international orders as it provides a way that you can be reached if there is a problem with your package at Customs or during delivery. Again, you don't HAVE to put one in there. If the shipper requires one, we'll just put in our phone number if you leave yours off.   (Back to Top) How do I cancel an order?           Contact customer service with your request. Orders can be cancelled if they have not already been shipped.      Please note: there is no need to cancel orders made by check/money order since the order is not complete unless we receive payment.   (Back to Top) Somehow I ended up with more than one order. How do I cancel it?           We verify apparent duplicate orders before sending them out. Look for our email or phone call. Or you can contact customer service to make us aware of the problem if we haven't already contacted you.   (Back to Top) I got my order and it is wrong or damaged. What do I do?           The first thing you should do is show the damage to the shipper. They are not supposed to drop-kick packages to your house. (This is why we don't ever use UPS to mail our packages.) After that, contact customer service as soon as possible and we'll get things straightened out.   (Back to Top) Can I still buy Starting Strength: A Simple and Practical Guide for Coaching Beginners (1st edition Starting Strength)?           Yes, you can still buy this book from us, but not through this site. We are currently selling new copies through Amazon.com's Marketplace.   (Back to Top) Payment What payment types are accepted? 1. credit cards: VISA and Mastercard 2. check (make payable to "The Aasgaard Company") 3. money order (postal money orders, Western Union and so on) We do NOT currently accept debit cards, credit cards other than VISA/MC, or PayPal.    (Back to Top) Why is my credit card being rejected?           There are many possible reasons for rejection of a good credit card. The most common is that the billing address submitted does not match address record on file with the credit card company. Please use the billing address that they have on file. If something is still going crazy-wrong, please contact us by email or phone (940-696-0829 or 940-447-4807) and we'll try to find a way around the problem.                International orders will sometimes have very specific problems with address matching. Please contact us for a workaround if you are having difficulty with an international order. These can sometimes be very tricky.   (Back to Top) I think multiple credit card charges were put on my card. How can this be fixed?           First, a bit about how credit card charging works. Any sale can be broken down into two steps: authorization and capture. Authorization is the intial step where your information is matched up with the credit company's files and your account is verified as active and as having enough balance to make the purchase. Capture is the acceptance of the charge. Capture is followed by the transfer of funds from the card issuer to the store. Usually, charges don't show up on your account until the capture is completed. In contrast, your available credit is reduced immediately as the authorization is processed.           When you are in a store, your card is scanned (authorization) and capture initiated as soon as you sign to accept it, so it occurs essentially as one step. When you make a purchase online, the authorization occurs as the order is completed. We manually approve the capture when we send out the order and complete the sale. This means that even if multiple authorizations were made, they aren't actually "charged" to your account (see comments on multiple orders in the Orders and Items section). The authorizations WILL be reflected in the available credit on your account until they expire. The time to expiration of authorizations is set by your card issuer. Authorizations can be dropped early only by the card issuer. If you need authorizations to be removed, please try calling the credit company so that they may do this. If they say that they need to speak with us (some do), please have them call customer service (940-696-0829 or 940-447-4807) or email us a request which includes the card issuer's customer service number and we will contact them.   (Back to Top)            Shipping Has my order been shipped?           We ship orders the next business day after the order is made. Delays occur rarely, but most often because of a mail holiday which makes a normal Monday into a non-business day. Sometimes we are at weightlifting meets or at a seminar and might get a day behind. But we really try to avoid that. If fast shipping is not possible due to absence, we suspend Express and Priority Mail options until we are back on schedule.           USPS or Stamps.com (the former for overseas orders, the latter for USA orders) sends a shipping confirmation email plus tracking number when your order ships. Every so often, these emails are not generated or "bounce" or are captured by your SPAM filter (check this folder!) . If you are having trouble locating the mail contact us and we will resend the information.    (Back to Top) International Do you ship products internationally?           We are currently shipping books and T-shirts to international addresses that accept USPS International Priority Mail.    (Back to Top) What are international shipping costs?           CANADA: Canadian book orders are now being handled by a partner in Vancouver. This does not decrease shipping costs as shipping is more expensive in Canada than from the US to Canada, but does mean that there is no delay through Customs, so orders will be delivered more quickly. Non-book items are still shipped directly from Wichita Falls, TX. As our Canadian partner works out the system, shipping rates and times will be optimized. Other International Orders. Orders can generally be shipped by flat-rate envelope (FRE)= $11.95 or Flat-rate box (FRB)= $38.95. Postage rates are due to go up May 12, 2008.           Our shopping cart calculates shipping costs on a "per item" basis, using the flat-rate envelope fee. We make every effort to send items as economically as possible and will lower the order cost to match actual shipping when we are able to package orders to do so. In these cases, you will be notified by email of the decreased charge to your account. Please feel free to request an order total by email before placing your order through the system.    (Back to Top) What is the estimated delivery time for international orders?            The USPS lists "6-10 business days" as the expected time until delivery. Actual shipping time varies by country and region. We are collecting reports from our customers on the actual shipping time to various countries so we can provide you with a more reliable idea of what to expect. Please note that USPS.com does not update its order tracking very reliably -- don't panic! if it looks like no progress has been made.   (Back to Top) Domestic (USA) What shipping methods are available? How long do they take? Express Mail, 1-2 days Priority Mail, 2-5 days First Class Mail, 2-5 days [Priority Mail and 1st Class are the same service, but Priority Mail is greater than 13 ounces and 1st Class is less than 13 ounces] Bound Printed Matter(for books and posters only), 5-21 days, 5-10 is typical, 5 or less is common if the shipping address is near our facility    (Back to Top) What shipping method do you recommend?           If you want it "fast", choose Priority Mail. Express Mail is not recommended as it typically offers only a marginally faster delivery time. It is usually not worth it unless it is during the holiday season where the delivery times for 1st Class/Priority Mail are less reliable. If time is not a big factor, choose Standard Shipping = Bound Printed Matter (BPM).   (Back to Top) Pricing and Discounts Multiple item order discounts           Special discounts will be posted from time to time. Also see "shipping savings" below.           If you are interested in a one time discount for a big order, especially if it is for overseas, please contact us and we will work with you to get you the best price possible.   (Back to Top) Wholesale Pricing Please see our wholesale order page. Free Standard Shipping in the US           We offer free standard shipping (BPM) for US BOOK orders where the total is greater than 25$ (similar to Amazon's "Super-saver" option).           For international orders: currently there are limited options for economical shipping. If we find information about better shipping options, we will work on setting them up for you. Please consult the item chart for information on shipping multiple items.   (Back to Top) Special Requests Can I have my book autographed?           Yes. To have Starting Strength, Practical Programming, or Strong Enough? signed by Mark Rippetoe and/or Lon Kilgore, please make the request when the order is placed by putting the request in the "Special Instructions" box that appears during the ordering process. If you have already placed your order, please email us with the request as soon as possible.   (Back to Top) Can my order be sent as a gift?           Yes (but we don't gift wrap!). We will make sure to not include price information on any gift orders. Please make the request when the order is placed by putting the request in the "Special Instructions" box that appears during the ordering process. If you have already placed your order, please email us with the request as soon as possible.   (Back to Top)
Two new t-shirts are now in the online store:

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