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FAQ
Orders and Items
A phone number provides a way for us to quickly contact you if there is a problem with an order. Phone numbers can be important for international orders as they provide a way that you can be reached if there is a problem with your package at Customs or during delivery. Please note that some credit card issuers require a correct phone number for any transaction approval. (Back to Top) Contact customer service with your request. Orders can be cancelled if they have not already been shipped. Please note: there is no need to cancel orders made by check/money order since the order is not complete unless we receive payment. We periodically clear out old, unpaid check/money order orders. (Back to Top) We verify apparent duplicate orders before sending them out. Look for our email or phone call. Or you can contact customer service to make us aware of the problem if we haven't already contacted you. (Back to Top) I got my order and it is wrong or damaged. What do I do? The first thing you should do is show any damage to the shipper for documentation. After that, contact customer service as soon as possible and we'll get things straightened out. (Back to Top) The DVD is recorded as two separate audio tracks: voice and music. You may have to adjust your settings in some stereo systems to ensure that they are both being played. (Back to Top) DVD players and formats vary. There are potential incompatibility issues, particulary when trying to play DVDs in computers and game players. Symptoms are freezing and not playing all or part of the disc. You can find a big, giant FAQ on DVD playback issues HERE Specific subsections which may prove helpful are: Why doesn't disc X work in player Y? Why does playback sometimes freeze for a second? Why do I have a problem playing DVDs on my computer? We still have a limited number of these books in our warehouse. We don't actually recommend that you buy them as Starting Strength, 3rd edition is much better. If you'd like one, please contact us at customer service. (Back to Top) Payment
We do NOT currently accept debit cards, credit cards other than VISA/MC, or PayPal. Most debit cards can also function as credit cards. They are acceptable as payment if used in this mode. (Back to Top) There are many possible reasons for rejection of a good credit card and the trigger depends on the requirements of the card issuer and payment processor. Common causes of rejection are: If something is still going crazy-wrong, please contact us by email and we'll try to find a way around the problem. International orders will sometimes have very specific problems with address matching. Please contact us for a workaround if you are having difficulty with an international order. These can sometimes be very tricky. (Back to Top) Shipping
We ship orders by the next business day after the order is made Monday through Friday. Orders placed Thursday, Jan 19 - Sunday, Jan 22 will ship Jan 24 Shipping notices are sent to the email address entered during order placement. Notices for domestic orders are sent directly from stamps.com. Confirmations for overseas orders are sent by USPS.com. If you do not receive the email contact us and we will resend the information. (Back to Top)
Yes, we are currently shipping products to international addresses that accept USPS International Priority Mail. Please note: if your country is not listed as an option you must contact customer service with the specific items you wish to order. We will then check to see what specific restrictions are in place and whether or not we will be able to ship the products. Shipping terms are quite country specific. Shipping policies change. Some countries are not eligible for any shipment because of fraud/theft issues (eg Nigeria). (Back to Top) Orders are shipped by US Priority Mail or as First Class Packages. Items are shipped via the method that yields the best rates, typically $14.50 for single book orders by Priority Mail. Many larger orders default to $43.00 by flat-rate box Priority Mail, but the exact combination of types (plus destination) may mean the costs are lower. Our shopping cart may overestimate shipping costs depending on the exact combination of items. We make every effort to send items as economically as possible and will lower the order cost to match actual shipping when we are able to package orders to do so. In these cases, you will be notified by email of the decreased charge to your account. Please feel free to request an order total by email before placing your order through the system. (Back to Top) The USPS lists "6-10 business days" as the ESTIMATED time until delivery. Actual shipping time varies by country, region, and season. You can expect service to be slower during the holiday season (mid-November through mid-January) due to dramatic increases in mail volume. Please note that USPS.com update its order tracking at specific points and not after the package has left the US. The USPS tracking number can often be used for package identification with your country's mail service, but generally not through online tracking. Please contact your postal service directly for information. (Back to Top) No. Don't bother asking. Totals are marked in US Dollars. The actual merchandise cost and the shipping costs are broken down for your Customs office. If you want to see how those numbers translate for your country, please check the costs using a currency converter. You can find these on Google. Here's the link to one on Yahoo Yahoo Currency Converter. The options below may work out to a better choice for you depending on other items you are purchasing, shipping considerations and/or your tax liability. UK: Germany: Canada: *** Please note that non-US Amazon companies (eg Amazon.co.uk) do not buy directly from us at this time. E-versions and used copies of hardcopy books are the typical offering.
If you want it "fast", choose Priority Mail. If time is not a big factor, choose Standard Shipping = Media Mail or First Class for books or the DVD, respectively. Priority Mail is always recommended for Alaska and Hawaii. (Back to Top) Costs are the same as for domestic mail. Delivery time depends mostly on the military mail service. (Back to Top) The absolute last dates for shipped packages to arrive before Christmas are *predicted* by the USPS here(follow link and select "Holiday Shipping Dates" tab). Please keep in mind that these are not guarantees and that actual delivery times depend on mail volume and your location. International and military mail is also affected by interaction with multiple handlers and delivery by non-USPS agents. For extra room, ordering dates we recommend are: (Back to Top) Pricing and Discounts
Special discounts will be posted from time to time. Also see "shipping savings" below. If you are interested in a one time discount for a big order that qualifies as wholesale please contact us and we will work with you to get you the best price possible. (Back to Top) Please see our wholesale order page. We offer free standard shipping (Media Mail) for US BOOK orders where the total is greater than 25$ (similar to Amazon's "Super-saver" option). For international orders: currently there are limited options for economical shipping. If we find information about better shipping options, we will work on setting them up for you. (Back to Top) Special Requests
Yes (but we don't gift wrap!). We will make sure to not include price information on any gift orders. Please make the request when the order is placed by putting the request in the "Special Instructions" box that appears under the shipping address entry lines during the ordering process. If you have already placed your order, please email us with the request as soon as possible. (Back to Top) Sales Terms & Return Policy
Items may be returned if arranged within 4 days of receipt through customerservice@aasgaardco.com. Upon return of the item(s) in new condition, the purchase price less a 10% payment processing fee will be credited to the customer's credit account or mailed as check (as applicable). Event purchases are not refundable. Event spots may be transfered to other parties by notice of the original purchaser. Purchase agreements approved during the purchase of specific events take precedent over this general policy. (Back to Top) |
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